FAQs

Orders & Payments

Do I need an account to place an order?
No, you can checkout as a guest. Creating an account allows you to track your order history, save shipping details, and receive early access to new collections and special offers.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. All transactions are 100% secure and SSL-encrypted.

What currency do you charge in?
All orders are processed in USD. If you shop from another country, your bank or PayPal will automatically convert the payment at the current exchange rate.

Shipping & Delivery

Where do you ship?
We offer worldwide shipping with tracking provided for every order.

How long does shipping take?

• Standard Shipping: 12–15 business days (may take up to 3–4 weeks during holidays or customs delays).

• Express Shipping: 3–7 business days.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your status via the Track My Order page on our website.

Returns & Exchanges

What is your return policy?
We offer a 30-Day Easy Exchange Policy. You can exchange your item or receive store credit for future purchases. Refunds are not available.

Who pays for return shipping?
Customers are responsible for return shipping on exchanges, unless the item is defective or incorrect. In that case, we cover shipping costs.

How do I start an exchange?
Email us at anshionlinejewelry@gmail.com with your order number. Once approved, we’ll send you a return label and instructions.

Product Authenticity & Care

Are your gemstones real?
Yes. All pieces are crafted with genuine gemstones set in 925 sterling silver.

Do you provide authenticity certificates?
Yes. Each piece is certified for its gemstone and silver quality.

How do I care for my jewelry?

• Store in a dry pouch when not in use

• Avoid direct contact with water, perfume, or chemicals

• Polish silver with a soft jewelry cloth to maintain shine

General

Where are your products made?
We are based in Bangkok, Thailand, with over 30 years of experience in fine gemstone jewelry. Our collections are also showcased at international jewelry exhibitions in the U.S., Europe, and Asia.

Can I find your jewelry in retail stores?

Our designs are exclusive to Anshi Silver Jewelry. You can shop with us:

• At our flagship store in Bangkok, Thailand

• Through our official website

• At select international exhibitions where we showcase our collections

We do not sell through third-party retail stores, ensuring every piece comes directly from us.

How do I unsubscribe from emails?Click “unsubscribe” at the bottom of any of our emails. Please note, unsubscribing means you’ll miss out on exclusive offers and first access to new collections.

✨ Still need help? Contact us anytime at anshionlinejewelry@gmail.com — we’re happy to assist you.